Work / Automation
Ops approval spine
European B2B services firm
Approvals and handoffs that used to live in email, now measurable.
−41%
Cycle time
−55%
Manual touches
−73%
SLA breaches
Challenge
Multi-step approvals stalled in inboxes. No owner, no SLA, constant status chasing.
Approach
Mapped the real process, automated the happy path across tools, and created an exception desk with full audit trail.
Stack
- Workflow engine
- ERP API
- Slack alerts
- Postgres
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